Glossary terms of Digital Marketing & E-commerce 1
A
Ad extension: A Google Ads feature that shows additional information about the business
Agency: An outside partner that fulfills a company’s digital marketing and advertising needs
Attribution: Determining which content and channels are responsible for generating leads, conversions, or sign-ups
Awareness stage: The first stage of the marketing funnel, when a potential customer first becomes aware of the product or service
B
Brand: How a business or organization is perceived by the public
Brand equity: The value consumers attribute to one brand’s offerings when compared with similar products from another brand
Brand safety: Keeping a brand's reputation safe when they advertise online
Business goal: A desired aim, achievement, or outcome for a business
Business-to-business (B2B): Refers to when businesses sell products or services to other businesses (when businesses purchase from each other)
Business-to-consumer (B2C): Refers to when businesses sell products or services to consumers (when consumers purchase from businesses)
C
Change management: Methods, practices, approaches, and processes that organizations take to ensure changes are implemented smoothly
Consideration stage: The second stage of the marketing funnel, when a potential customer's interest builds for a product or service
Consumer-to-business (C2B): Refers to when individuals (consumers) sell products or services to businesses (when businesses purchase from consumers)
Consumer-to-consumer (C2C): Refers to when individuals (consumers) sell products or services to other consumers (when consumers purchase from each other)
Content marketing: A marketing technique that focuses on creating and distributing valuable content to a specific audience
Conversion: The completion of an activity that contributes to the success of a business
Conversion rate: The percentage of users or website visitors who completed a desired action, such as clicking on a link in an email or purchasing a product
Conversion stage: The third stage of the marketing funnel, when marketers capitalize on the interest people have already shown
Cost per click (CPC): The amount an advertiser pays when someone clicks on a PPC ad
Customer journey: The path customers take from learning about a product, to getting questions answered, to making a purchase
Customer journey map: A visualization of the touchpoints a typical customer encounters along their purchase journey
Customer lifetime value (LTV or CLV): The average revenue generated per customer over a certain period of time
Customer persona: Represents a group of similar people in a desirable audience
D
Data: A collection of facts or information
Data analysis: Examining data to draw conclusions, make predictions, and drive informed decision-making
Data analytics: Monitoring and evaluating data to gain actionable insights
Data anonymization: Techniques to mask or remove personal information from data to protect the identities of people
Data bias: Human error that skews data collection or interpretation of data in a certain direction
Data-driven attribution: Measures customer engagement with marketing content across channels to understand what is motivating them to take action
Data ethics: The study and evaluation of moral challenges related to data collection and analysis
Data privacy: Rights of individuals under the law to control how their personal information is collected, processed, shared, archived, and deleted
Data pulling: Collecting data from analytics tools and putting it in a spreadsheet or database
Data reporting: Organizing and summarizing data to track performance across marketing and sales efforts
Data storytelling: Conveying data insights to a specific audience using a clear and compelling narrative
Data visualizations: Graphical representations of data that convey information
Digital channel: Any communication method or platform a business can use to reach their target audience online
Digital marketing: The practice of reaching consumers online through digital channels with the aim of turning them into customers
Display ad: A visual ad format placed on websites or applications
E
Earned media: Positive digital exposure generated through personal or public recommendations
E-commerce: The buying and selling of goods or services using the internet
Email marketing: Sending messages to a list of existing subscribers to share information, drive sales, or create community
Engagement marketing: (refer to experiential marketing)
Experiential marketing: The process of encouraging consumers to not only purchase a brand or product, but to experience it
F
First click attribution: Assigns all the credit to the first touchpoint that eventually leads to a conversion
Frequency: How many times an individual encounters an ad
I
Impressions: The total number of times an ad appears on people’s screens
Inclusive marketing: The practice of improving representation and belonging within the marketing and advertising materials that an organization creates
Influencer marketing: The process of enlisting influential people to endorse or mention a brand or product to their followers on social media
In-house: Within a single company
K
Key performance indicator (KPI): A measurement used to gauge how successful a business is in its effort to reach a business or marketing goal
Keyword: A search term people use to find information, products, and services online
L
Last click attribution: Assigns all the credit to the last known touchpoint before conversion
Lead: A potential customer who has interacted with a brand and shared personal information, like an email address
Linear attribution: Assigns equal credit to each touchpoint along the customer journey
Local search: A search query that generates local-based search results
Local SEO: Optimizing content so that it displays in Google's local search algorithms
Loyalty stage: The fourth stage of the marketing funnel, when customers become repeat customers and brand advocates
M
Marketing funnel: A visual representation of the process through which people go from learning about a brand to becoming loyal customers
Media mix: A combination of digital channels marketers use to reach their goals and how they divide their budget among them
O
Omnichannel: The integration or synchronization of content on multiple channels
Owned media: All the digital content a brand fully controls
P
Paid media: Any form of digital promotion a brand pays to put online
Pain points: The problems customers want to solve
Pay-per-click (PPC): A type of advertising that allows the advertiser to pay only when someone clicks on an ad link
Performance marketing: The process of using concrete information about customer behaviors to plan and refine marketing and sales strategies
Performance reporting: (refer to data reporting)
Personally identifiable information (PII): Information that could be used to directly identify, contact, or locate an individual
R
Reach: The total number of unique individuals who encounter an ad across their different devices
Return on ad spend (ROAS): How much revenue is gained versus how much was spent
S
Search engine marketing (SEM): Generating traffic to a website through paid ads that appear in search engine results
Search engine optimization (SEO): The process of increasing the visibility of website pages on search engines to attract more relevant traffic
Search engine results pages (SERPs): The pages of results a search engine produces when someone performs a search
Segmentation: Dividing an email subscriber list into smaller groups based on criteria like interests, location, or purchase history
Social media marketing: The process of creating content for different social media platforms to drive engagement and promote a business or product
T
Target audience: The group of people most likely to purchase a company's products
Touchpoint: Any interaction a customer has with a brand during their purchase journey
Transferable skills: Skills from other areas that can help someone progress in a career in marketing
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| Glossary terms of Digital Marketing |
Credit to: Coursera
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